Citizens Bank

Citizens Visa Debit Card is issued by bank to its customers to use in any Automated Teller Machines (ATMs) and Point of Sales (POS) machines that are linked to Visa Network and NEPS Network. These cards can be used 24 hours a day and 365 days a year within Nepal and India.

Benefits:

Most convenient way of making payments for goods and services.
No need to carry cash and can be used at any time round the clock.

Safety Tips:

Do not keep your Card & PIN together at any circumstances. Try to memorize the PIN instead of writing it somewhere and destroy the PIN Mailer after first transaction.
Do not write your PIN in your card. There is high risk of misusing your card.
Do not give your Debit Card to anyone or disclose the PIN Mailer.
Do not transact in presence of other person. Be vigilant when using an ATM Card to avoid intentional distraction by fraudsters.
Check your account statement on regular basis and inform the bank immediately in case of any discrepancy.
Confirm you have your Debit Card back in your possession before you leave the ATM booth or POS Terminal where you used your Card.

Transaction Limits and Charges:

VISA CARD TRANSACTION LIMIT	IN NEPAL	IN INDIA	IN INDIA
		Normal Limit	For Hotel, Hospital & Pharmacy
ATM - Per Transaction Limit	NPR 25,000	NPR 16,000
ATM - Daily Transaction Limit	NPR 100,000	NPR 24,000
ATM - Monthly Transaction Limit	NPR 4,00,000	NPR 1,60,000

POS - Per Transaction Limit	NPR 1,00,000	NPR 1,00,000	NPR 1,00,000
POS - Daily Transaction Limit	NPR 3,00,000	NPR 1,60,000	NPR 3,00,000
POS - Monthly Transaction Limit	NPR 10,00,000	NPR 1,60,000	NPR 10,00,000

E-Com - Per Transaction Limit	NPR 1,00,000
E-Com - Daily Transaction Limit	NPR 1,60,000
E-Com - Monthly Transaction Limit	NPR 1,60,000

Total Daily Count	ATM/POS/E-Com:- 10 times a day(In total)	ATM-2 Times a day POS-5 Times a day E-Com-5 Times a day (In total 10 Times a day)

Citizens Visa Card Transaction Fees:

Visa NPR Debit Card Transaction Fees	Per Txn Fee
In CTZN ATMs
Cash Withdrawal	0
Balance Enquiry	0
Mini Statement	0
PIN Change	0
In Member ATMs
Cash Withdrawal	Rs. 20
Balance Enquiry	Rs. 5
Mini Statement	Rs. 5
In Non-Member ATMs (Nepal)
Cash Withdrawal	Rs. 20
Balance Enquiry	Rs. 20
In India ATMs
Cash Withdrawal	Rs. 250
Balance Enquiry	Rs. 50

Note: Transaction fee is free for first 2 Domestic ATM transaction in a month as per English calendar.

Here's what we offer

An alternative of cheque to make payments round the clock.
Can perform functions like Cash Withdrawal, Balance Enquiry, PIN Code Change, Mini Statement, Make Purchase through POS Terminals.
Unique PIN (Personal Identification Number) is provided to each Card which acts as a password to perform the transaction.
Amount transacted from this card will be deducted from customer’s respective account.
This card will have validity of 3 years.

In Need of Assistance?

We're here to help you. If you have questions or can’t apply online, call 16600166667 Support Center 01-5970068