
Internet Banking
- Citizens Internet Banking is a secure and convenient access for customers to check account balances, transfer money, review account history, utility payment and many more. You can sign-on anytime from home, work, even when you're on the road. All you need is Internet Access to enjoy complete, secure banking-24 hours a day.
- Click here for Internet Banking Service
Following are the major features of Internet Banking
- General Information
- Account Information
- Account Statement
- Interest Statement
- Tax Statement
- Client Report
- Client Detail
- User History
Requests
- Cheque Pad
- Status
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Do & Don'ts Of E-Banking
You should be vigilant, cautious and make security a priority. In doing So, you will eliminate the threats of cyber crime and enjoy a safe online environment. Common measures that one should practice to enjoy safe e-Banking experiences are as follows:
Do's
- Make sure you keep your password and account login information in a safe and secure place. Never share this information with anyone through an email.
- Always visit Citizens Bank e-Banking site through the URL https://www.ctznbank.com.np directly (or) through Citizens Bank's home page https://www.ctznbank.com
- Use your USER ID and Password only at the authenticated login page.
- Before using your USER ID and Password, Please ensure that the page displayed is an https:// page and not in https:// page Please also look for the lock sign at the right bottom of the browser and the certificate from the verification authorities.
- Do Check your account statement regularly and ensure that it is correct in every respect. Incase of your discrepancies, immediately contact to the Bank.
- Update your PC with latest anti-virus and spyware software regulary.
- Do report any erroneous entries to Bank immediately if you observe any discrepancy.
- We recommend that a suitable firewall may be installed in your PC to protect the contents from outsiders on the internet.
- Always completely log off your online banking website. Don't simply close the webpage.
Rules for passwords
- Should not be same as the customer code.
- Should be minimum 6 character long.
- Should be alphanumeric and combination of
- Alphabet (a-z, A-Z)
- Number (0-9)
- Special characters.(~!@#$%^&*()_-=+}{][:;"'<>?,./) - Should not have same First and Second passwords.
- Should change both First and Second passwords at least once in every 90 days or earlier.
Don'ts
- Do not provide any information on a page which might have come up as a pop-up window.
- Never Provide your password over the phone or in response to an unsolicited request over e-mail/Instant Always remember that information like password/PIN etc. is strictly confidential and are not known even to employees/service personal of the Bank. You should therefore, never divulge such information even if asked for.
- Don't do transactions like banking on a public computer/computer you're not familiar with (such as computers at cyber cafe).
- Don't disclose personal information which includes: Telephone Number, Bank Details and Physical Address, unless you know who is collecting the information , why they are collecting it and how they will use it.
- Don't give payment information to businesses you don't know or trust.
- Don't give your password or payment information ot anyone online - not even your Internet Service Provider(ISP).