Frequently asked questions on Saving Account


1. How do I approach Citizens Bank to open a Citizens Savings Account?
->You can just walk into any one of our branches. Please refer to our wbsite for the Branch Locations.
->You can Log on to the bank's website and request to open account online.
->On your Mobile, Please type AC and send to 7788.

2. What is the minimum balance required to be maintained for a Citizens Savings Account?
Minimum balance required to open a Citizens Savings Account is NPR 0.00/-.

3. At what frequency will the interest be paid to me?
Interest earned on your Citizens Savings Account shall be credited to your account on Quaterly basis in the month end of Ashiwin,Poush,Chaitra and Asad.

4. Do I need an introduction from an existing account holder? The Bank needs no introduction from an existing accountholder if you are submitting proof of identity and address documents, as prescribed. However if you do not posses any of the address proof document then an introduction from an existing accountholder, having satisfactory relationship, is required.

5. Whom can I include as Joint Applicants?
Anyone can be included as a joint applicant except a minor (less than 16 years of age).

6. How can I change the nominee(s) for my Citizens Savings Account?
You can change the nominee(s) by making a declaration to that effect, in the appropriate form, which is available at any of the branches.

7. Do I have any facility for Standing Instructions?
Yes, you can set up standing instructions through your Citizens Savings Account. A few examples of the same are as below: Transfer to a Fixed Deposit. Make recurring payments like Instalments etc.

8. What are the different channels through which I can access my Citizens Savings Account?
You can access your Citizens Savings Account through:
Citizens Bank branches
www.ctznbank.com
Visa network ATMs
Citizens Internet Banking