Frequently asked questions on Rastra Sewak Account.


1. What is a Citizens Rastra Sewak Account
It's a savings account for the employees of the Nepal Government, Private Sector, Semi-Government bodies, and Government Owned Corporations/ Associations/Enterprises and their immediate family members.

2. How do I approach Citizens Bank to open a Citizens Rastra Sewak Account?
Minimum balance required to open a Citizens Savings Account is NPR 0.00/-.

3. What is the minimum balance required to be maintained for a Citizens Rastra Sewak Account?
Minimum balance required to open a Citizens Rastra Sewak Account is NPR 0.00/-.

4. What is the Interest rate in Citizens Rastra Sewak Account?
Interest rate may vary from time to time, presently it is 7.00% p.a.

5. At what frequency will the interest be paid to me?
nterest earned on your Citizens Rastra Sewak Account balance shall be credited to your account on a quarterly basis in the month end of Aswin, Poush, Chaitra and Asad.

6. Do I need an introduction from an existing account holder?
The Bank needs no introduction from an existing accountholder if you are submitting proof of identity and address documents, as prescribed. However if you do not posses any of the address proof document then an introduction from an existing accountholder, having satisfactory relationship, is required.

7. Whom can I include as Joint Applicants?
Anyone can be included as a joint applicant for a Citizens Rastra Sewak Account except a minor (less than 18 years of age).

8. How can I change the nominee(s) for my Citizens Rastra Sewak Account?
You can change the nominee(s) by making a declaration to that effect, in the appropriate form, which is available at any of the branches.

9. Do I have any facility for Standing Instructions?
Yes, you can set up standing instructions through your Citizens Rastra Sewak Savings Account. A few examples of the same are as below:
Transfer to a Fixed Deposit.
Make recurring payments like Instalments etc.
10. What are the different channels through which I can access my Citizens Rastra Sewak Account?
You can access your Savings Account through:
Citizens Bank's branches
www.ctzn.com
SCT Network ATMs
SMS Banking

11. What other benefits do I get by opening this account?
Citizens Bank offers following additional benefits to its valued customers:
Free issuance of Citizens Debit Card.
50% Discount on Good for Payment Fee
25% discount on Remittance fees including TC issuance/encashment/fees
50% discount on processing fees for Citizens Home Loan, Citizens Auto Loan, Citizens Mortgage Loan
50% discount on early settlement charges for Citizens Home Loan, Citizens Auto Loan, Citizens Mortgage Loan
50% discount on required deposit for lockers, preference for locker facility
Free statements upon request
Free citizens Internet Banking Service
Free citizens SMS Banking Service
Free NTC PSTN Telephone Bill Payment Service
365 days Banking Service